The Culture of Collaboration During COVID-19

Category: Assurance, Leadership

Date: June 26, 2020

By Nicole Tallman, Technical Writer

This month, a few members of the HITRUST Leadership Team, including Jeremy Huval, Chief Compliance Officer; Michael Parisi, Vice President of Assurance Strategy; and Bimal Sheth, Vice President of Assurance Services—along with Andrew Hicks from Frazier and Deeter—joined ITSP Magazine’s, “Their Story” podcast host, Sean Martin, to share how HITRUST responded to the COVID-19 pandemic and helped healthcare organizations in the U.S. uphold patient care and assurance quality. The theme of their story is ‘adapting to unpredictability without compromising quality.’

As the COVID-19 shutdown extended, HITRUST recognized the challenges that assessed entities might face in completing their HITRUST CSF Validated Assessments and the possible impact of not maintaining HITRUST CSF Certification. The team set out to find solutions, leading them to develop new approaches for extraordinary circumstances.

“One of the interesting things that’s come out of this is so much communication to HITRUST from assessed entities and from assessors saying, “How CAN we, instead of we CAN’T! A spirit of collaboration has echoed throughout this process.” Jeremy Huval

HITRUST did not want a healthcare organization on the front lines of the COVID-19 pandemic to have to choose between security or assurance. HITRUST knew it was possible to do both and set out to accomplish that through its new Bridge Assessment.

 “I have felt this culture of collaboration and everyone chipping in to not only help together, but to help our mission of protecting people’s personal information. . . And I am really proud of what we’ve done and what we continue to do.”Michael Parisi

During this podcast you will hear stories from the HITRUST team detailing what triggered the creation of the Bridge Assessment, the importance of investing in great security protocols, the value of quality assurances, and ‘the Four Attributes of Assurance.’

Click here and listen now.

You can find more information about the HITRUST CSF Assurance Program here.

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