Tuition for the course or an exam retake must be paid prior to or at the time of registration. HITRUST® will
accept Visa, American Express, Discover®, MasterCard®, or a valid coupon. Coupons may be purchased with a
credit card or by check.  

To purchase a coupon by check, send a request to us. We will issue an invoice and, once the invoice is paid, provide a valid coupon. When you receive the coupon, log in to HITRUST Academy® and register for the available session of your choice.  

Send request

Note: If you selected a class date and did not complete a credit card purchase, you are not registered for a session. All training seats are available on a first-come, first-served basis and are not guaranteed until payment in full has been received.  

Cancellation by HITRUST:   

HITRUST reserves the right to cancel a scheduled onsite session if, two weeks prior to the session date, there are less than six paid participants. If a session is canceled by HITRUST for this or any reason, attendees may request a refund for the total tuition amount. Alternatively, attendees may reschedule any session with an available seat up to three months from the date of the canceled session.  

Cancellation or Enrollment Change by Attendee:  

Cancellation of registration by the attendee is subject to the Refund, Transfers and Substitution policies.   

Required Prerequisite Work:  

Students must complete the required prerequisite coursework before class begins. Those who do not complete the required pre-course work will not be allowed to take the certification exam and will not receive a refund 
for the course.  

All cancellation or enrollment change requests must be submitted in writing.

Send request

Onsite and Virtual Classes:  

• Cancellations or enrollment changes received more than 60 days prior to the class start date will receive a refund of the total tuition cost, less a $250 administration fee. 
• Cancellations or enrollment changes received 30–60 days prior to the class start date will be refunded 50% of the original tuition cost, less a $250 administration fee. 
• Cancellations or enrollment changes received less than 30 days prior to the class start date
  are non-refundable. 

eLearning Courses:  

• Requests for cancellations or changes for any online course must be received prior to the course
  being started. 
• Requests for cancellations or changes 30 days or less after course enrollment are eligible for a refund of the total tuition, less a $250 administrative fee. 
• Requests for cancellations or changes more than 30 days after enrollment are non-refundable. 

Transfers and Substitutions:  

• There are no substitutions.  
• If you are unable to attend a class that you registered for, you must cancel the registration and enroll in a new session. Standard cancellation/change and refund policies apply.  

Certified CSF Practitioner (CCSFP) Course 

• The CCSFP exam retake fee is $500.  
• Only one exam retake is permitted and must be completed within 14 days of the original class end date. 
• The exam retake fee must be paid in advance and is non-refundable.
• Contact us to request an exam retake. 

Send request

Certified HITRUST Quality Professional (CHQP) Course 

• The CHQP exam retake fee is $500.  
• The exam retake fee must be paid in advance and is non-refundable.  
• Contact us to request an exam retake.  

Send request